Frequently asked questions

Every tool has a two-year guarantee, and batteries and chargers one year. Keep your receipt, or find it in your account.

A 2.0 Ah battery keeps a drill light for overhead work; a 4.0 Ah battery runs about twice as long for a full day of drilling. All our 18 V tools take the same batteries.

Blades, discs, bits, chucks and brushes for every tool we sell. Write to us with the tool's name if you cannot find a part.

Orders placed before 2 pm leave the same working day. Delivery takes two to four working days in the country and four to eight abroad.

Yes. Add the site address and a phone number at checkout and the driver calls ahead.

Free on orders over 50 €, and a flat 4.90 € below that.

Cards, Apple Pay, Google Pay and PayPal, through a secure, certified payment provider. Trade customers can pay by invoice.

Yes, unused and within 30 days. Write to us first and we send you a free return label.